Aspects of recovery and quality of health services: a focus on dental services

Abstract

This paper discusses the quality and recovery of dental services. Through a literature review, issues are raised that must be observed by dentists due to the intangibility, inseparability, variability and perishability of services they provide. It was found that the quality of dental services is related to interpersonal skills and communication forms that promote the development and maintenance of trust between service provider and the patient. In the recovery and quality of dental services, tangible and intangible actions should be performed, requiring dentists to develop skills that allow them to combine factors, such as performance, service, and cost.